If you need to return or exchange your order for any reason, we are here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return the product in exchange for a different product or a direct refund with the original payment method.


To make a return or exchange:

  • Write an email to indicating the number. order and the items you want to return
  • Insert the packaged product into a box
  • Close the package and make sure it is properly sealed
  • Send the package to RobyNails S.r.l., Via Residenza Portici MI-2, 20054 Segrate (MI)
  • Keep the proof of shipping until you receive return confirmation via email


The refund will be completed within 7 days of receiving the return, using the original payment method.

We ask you to take note of the following information regarding our returns and exchange policy. Products must be returned within 14 days of the return request. Return costs are the responsibility of the buyer. The products are your responsibility until they reach our warehouse, so please package them carefully. Returned items must not be damaged or have visible signs of wear or use. Returned items must still have the label and must be returned in the original packaging including any accessories.

For further information on your Right of Withdrawal, consult the Conditions of Sale section.

For any doubts or information on the return, you can contact us by email at or by telephone during opening hours at the number: 02-26419807.

We are here for you!