Right of Withdrawal

If for any reason one or more products purchased on the site should not be to your liking, you can avail yourself of the Right of Withdrawal, no later than the term of 14 (fourteen) days from the date of receipt of the goods.

To avail of the right of withdrawal, you must inform us of the decision with an explicit declaration by e-mail to ordini@robynails.it or by a registered letter to RobyNails S.R.L., Res. Portici Milano Due, 20090 Segrate (MI), indicating the order number, the products you want to return and the reason for the return.

Product return

We inform you that the costs of return are borne by the buyer. The products are under your responsibility until they reach our warehouse, so please pack them carefully so that they are not damaged during shipment. We will accept only products which are received by us within the 14 days return term, in unused and undamaged condition and in their original packaging including accessories and manuals.

To make the return, you will have to send the pack at the address RobyNails S.R.L., Res. Portici Milano Due, 20090 Segrate (MI). We advise you to keep the proof of shipment until we send you the return receipt confirmation.

All returned products will be refunded no later than 14 days from receipt of the return.

For more information see the Terms of Sales section.