Our Answers
FAQ

We have collected all the answers to the most common questions. If you would like to receive any other information you can contact us at clienti@robynails.it or at +39 02-26419807

1. Products

The Gel System is a range of professional gels suitable for every nail type. It allows to make nail extensions with long-lasting results for several weeks. Gel Polish, on the other hand, is a semi-permanent polish ideal for those who want well-groomed natural nails without changing their shape or length, lasting up to 3 weeks.

RobyNails gels are self-leveling, require no filing, are easy to apply and have no sticky layer. They offer a strong yet flexible structure, are easy to file, and long-lasting. Plus, they are made in RobyNails' Italian labs -100% Made in Italy.

RobyNails Gel Polish stands out for its professional formula, offering long-lasting results with extra-fast service time. It's easy to apply, gives a flawless finish, high shine, and durability. The colors are highly pigmented, with many trendy seasonal collections.

When applied correctly, gel extensions last several weeks. A refill is recommended every 3-4 weeks based on natural nail growth, without needing to fully remove the gel.

Removal depends on the product type. Gel extensions are gently filed with a suitable medium-grit file. If it's Gel Polish, it can be removed with the appropriate remover liquid. Always proceed carefully to avoid damaging the natural nail.

Yes, you can apply Gel Polish as a final color layer over gel extensions for a more customized effect.

Our professional UV/LED lamps are designed for optimal curing of RobyNails products. Curing times may vary depending on the gel type, so always follow specific instructions.

Yes! RobyNails nail polish and Gel Polish are 13-Free, meaning they're free from potentially harmful ingredients like toluene, formaldehyde, parabens, and gluten. They're also Cruelty Free and not tested on animals.

2. Orders & Purchases

You can order in 4 easy ways:

  1. Online at www.robynails.it
  2. By email: ordini@robynails.it
  3. Through our official dealers worldwide
  4. Via WhatsApp: +39 375 6417825
  5. By phone: +39 02 26419807 during business hours

Yes. Anyone can shop online. Professionals with a VAT number can register as "Pro" for exclusive discounts.

Yes! Visit our showroom in Milano Due to see, try, and purchase products with expert advice. An appointment is highly recommended.

3. Shipping

Orders in Italy are shipped via Express Courier and delivered within 24-48 hours after dispatch.

Shipping in Italy is €5.99. It's free for orders over €67. For other countries please check during checkout or email us for the specific quote if you do not find the country in the list.

We recommend accepting the package "with reservation" and contacting us immediately so we can help resolve the issue promptly.

4. Payments

You can choose from:

  • Credit Card or PayPal
  • Klarna (pay in 3 monthly installments)
  • Cash on Delivery (1.5% surcharge, min. €3 + VAT)
  • Bank Transfer
  • Direct payment to distributor (if applicable)

Yes, safely and interest-free via Klarna or PayPal ("Pay in 3" option available if active on your account).

Yes. Klarna is a flexible and reliable payment service that allows you to split payments into 3 monthly installments with no extra cost.

5. Returns & Refunds - Easy Return

Yes! You have 14 days from receipt to return one or more items.

We make it easy:

  • Email ordini@robynails.it with your order number and the items to return
  • Pack the unused products in their original packaging
  • Ship to the address we'll provide via email
  • You'll receive return confirmation and refund within 7 working days

Yes, but you can choose your preferred courier.

Products must be intact, unused, with labels and in original packaging.

Refunds are made to the original payment method within 7 days of receiving the return in our warehouse.

6. Customer Support

We're always here to help:
- Email: ordini@robynails.it
- Phone: +39 02 26419807
- WhatsApp: +39 375 6417825
- Office: Via Residenza Portici, Milano Due - 20054 Segrate (MI)
Hours: Mon-Thu 9:00-13:00 / 14:00-18:00, Fri 9:00-13:00

Yes! Feel free to reach out via our official social channels for quick info, previews, updates, and support.