General terms and conditions for online sales

Supplier Information

The goods subject to these general terms and conditions are offered for sale by RobyNails Srl with headquarters in Via Residenza Portici MI-2, 20054 Segrate (MI), registered with the Chamber of Commerce of Milan, tax identification number and VAT number 04241560962, hereinafter referred to as “Supplier”.

Art. 1 - Definitions

1.1. With the expression “online sale contract”, we intend the sale contract regarding the Supplier movable tangible property, stipulated between the Supplier and the Buyer in the context of a remote sales system through online tools, organized by the Supplier.

1.2. The term “Buyer” shall refer to the consumer who is the natural and/or legal person who makes the purchase.

1.3. The term “Supplier” shall refer to the person named in the inscription that is the provider of information services. The figure of the Supplier is replaced by that of the Distributor - authorized by the Supplier itself - for the Buyer's reference area. Orders are always subject to acceptance by the Supplier and/or the relevant Distributor.

Art. 2 - Purpose of the contract

2.1. With this contract, respectively, the Supplier sells and the Purchaser acquires remotely through online tools the movable tangible property indicated and offered for sale on the website

Art. 3 - Conclusion of the Contract

3.1. The purchase contract is concluded by filling in and subsequently sending the online order form. These actions are always preceded by viewing a printable order summary web page containing the details of the order and the purchaser, the price of goods purchased, shipping costs and any additional charges, payment methods and terms as well as the shipping address.

3.2. After receiving the order from the Buyer, the Supplier provides a confirmation e-mail with summary of the order, where the data referred to in the previous point are also reported.

3.3. The contract is not considered completed and effective between the parties in default of what is indicated in the previous point.

Art. 4 - Payment and invoicing methods

4.1. Any payment by the Buyer can only take place by means of one of the methods indicated in the relevant web page by the Supplier.

4.2. Regular electronic invoices will be issued to the Buyers, using the data entered by the Buyer in the order confirmation. No change in the data will be possible after the issuance of the invoice.

Art. 5 - Delivery times and methods

5.1. The Supplier will deliver the selected and ordered products as chosen by the Buyer or indicated on the website at the time the goods are offered.

5.2. Delivery times may vary from the same day of the order to a maximum of 14 working days after confirmation of the order. If the Supplier is unable to deliver within the said period, the Buyer will be promptly notified by e-mail.

5.3. The methods, times and shipping costs are indicated in the relevant section on the website

Art. 6 - Prices

6.1. All sales prices of the products displayed and indicated on the website are expressed in euros and include VAT, unless otherwise indicated, and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code.

6.2. The prices indicated in correspondence of the goods offered to the public are valid up to the date showed in the catalogue. The Supplier reserves the right to change the product prices without notice.

Art. 7 - Limitations of liability

7.1. The Supplier accepts no liability for inefficiencies due to force majeure if it fails to process the order within the time specified in the contract, or in the event of delay or non-delivery by the shipper.

7.2. The Supplier will also not be liable for damages, losses and costs incurred by the Purchaser as a result of failure to execute the contract for reasons not attributable to him, as the Buyer is only entitled to a full refund of the price paid.

7.3. The Provider assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards, checks and other means of payment, for payment of purchased products, if he shows that all possible precautions based on the best current practice and experience, along with ordinary due diligence, have been taken.

Art. 8 - Supplier's liability

8.1. The Supplier shall not be held liable for the consequences resulting from a defective product if the defect is due to compliance of product, an imperative legal norm or a binding provision, or whether the state of scientific and technical knowledge at the time in which the producer put the product into circulation did not yet allow for the product to be considered as defective.

8.2. No compensation will be payable if the damaged party was aware of and wilfully ignored the defect and danger involved.

8.3. In any case, the damaged party must prove the defect, the damage, and the causal relationship between the two.

Art.9 - Right to withdrawal

9.1. If the Buyer is a consumer, he has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good. By consumer we mean the natural person who buys goods adn services for purposes not directly related to their professional activity.

9.2. If the Buyer decides to exercise the right of withdrawal, he must notify the Supplier by registered mail with return receipt to the address RobyNails Srl, Via Residenza Portici MI-2, 20054 Segrate (MI), or by e-mail to

9.3. The goods return must in any case take place at the latest within 30 (thirty) days from the goods receipt date. In order to be entitled to a full refund of the price paid, the goods must be returned intact and in a normal state of preservation.

9.4. The only expenses due from the Consumer for exercising the right of withdrawal pursuant to this article are the direct expenses of returning the goods to the Supplier.

9.5. The Supplier will reimburse the entire amount paid by the Buyer within 30 (thirty) days of receiving notice of withdrawal.

Art. 10 - Privacy Protection

10.1. The Supplier protects the privacy of his customers and ensures that the data processing complies with the provisions of the Italian privacy legislation of Legislative Decree no. 196/2003 adjusted by Legislative Decree 101/2018 to GDPR 679/16 EU European Regulation for the processing of personal data.

Information relating to the processing of personal information are available in the Privacy Policy section on the website


Art. 11

Applicable law and jurisdiction

11.1. This contract is governed by the Italian Law.